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ManageEngine reveals top 5 predictions in the enterprise IT space for 2024

With Chat GPT and Journey witnessing a historic climb in popularity this year, the importance of ethical and transparent usage has become paramount

By: Business Today Egypt

Thu, Dec. 28, 2023

Photo by Jefferson Santos on Unsplash

Leading IT management solutions provider ManageEngine identified 5 critical trends poised to reshape the enterprise IT landscape, including privacy, the rise of purpose-built AI, and the unifying power of orchestration.

"Although the need to implement a digital-first experience has been constant, the ways by which it can be realized varies periodically. In 2024, we believe that your organization would benefit from a unified approach of deploying new tech and focusing on demanding aspects of business—such as privacy, LLMs, and orchestration," said Rajesh Ganesan, President at ManageEngine.


Privacy and AI Governance take center stage

With Chat GPT and Journey witnessing a historic climb in popularity this year, the importance of ethical and transparent usage has become paramount.

Although 2023 witnessed numerous regulations across geographies – including the EU's AI Act, the UAE's Data Protection Act, and India's Digital Personal Data Protection (DPDP) Act – these are indicators that additional policies are on their way.

“With AI being integrated into every aspect of business, disruptive technologies (such as deepfakes and augmented reality) threaten privacy and pose significant risks. These technologies should be placed under a keen watch for both public and private use,” wrote ManageEngine.

“We also believe that privacy will be the core of every business going forward, and protecting it will become the responsibility of every individual in the organization.”


LLMs - From General to Purpose-Built

Ever since the advent of AI, businesses have leveraged its capabilities to fulfill predictive analysis and automate low-skill tasks. However, it explained that the narrow applications of AI and its immense engineering difficulties call for AI training models that can cater to all aspects of a business.

Enterprise-focused large language models (LLMs), adept at handling industry-specific jargon and tasks, will unlock greater efficiency and deeper insights for both employees and customers. It will also empower organizations to protect their data, reduce biases in their data, and provide detailed audit reports to understand AI decisions.


The power of orchestration will span the entire enterprise

A main challenge for many businesses’ digital transformations, data fragmentation - splitting data into organizational silos and hampering the flow of information – will be tackled by “harnessing the power of orchestration.”

By adopting this user-friendly and accessible technology, organizations will achieve seamless information flow and streamlined operations.


The digital-first experience will evolve into the secure digital-first experience

“Having moved on from traditional work methodologies, we will observe organizations integrate contemporary IT management tools to provide a holistic and safe digital journey. In 2024, we believe enterprises will also adopt an identity-centric approach, ensuring that only authorized individuals are granted access and permissions, therefore safeguarding their identities and data,” according to the report.

Identity-centric security measures, cloud infrastructure and entitlement management tools, and comprehensive user authentication will become the foundation of a sturdy and more secure experience for end users.


Cyber resilience will become a strong business differentiator

Embracing a proactive approach to cyber resilience by investing in powerful tools, fostering a security-conscious culture, and implementing agile response plans will no longer be optional but a key differentiator in ensuring business continuity and success.

“Today's technological landscape presents a series of challenges for modern companies that stunt progress. These challenges include the geopolitical climate, technological disruption, cyberthreats, competitive pressure, and many other factors, all of which could be more easily faced when strategic plans are in place,” ManageEngine explained.

“In 2024, we will see companies actively invest in such plans that bring about the tools, solutions, and culture necessary to enhance their overall cyber-resiliency posture. Consequentially, cyber resilience will emerge as a key business differentiator, enabling organizations to succeed in the complex global market,” it concluded.