The NTRA noted that the violations included rejecting requests, and not activating the line after the transfer is completed
Egypt’s National Telecom Regulatory Authority (NTRA) continues its latest campaign to better improve mobile networks in the country, recently imposing new fines for violating the 2003 Telecom Regulation Act.
The country’s four mobile network providers were handed a fine worth a total of LE 20.65 million for failing provide number transfer services, in which consumers can keep their numbers when switching to competing network providers.
The NTRA noted that the violations included rejecting requests, not responding to requests within 24 hours, and not activating the line after the transfer is completed.
Vodafone Egypt was fined LE 7 million, Orange Egypt was fined LE 5.8 million, Etisalat Misr was fined LE 3.95 million, and We was fined LE 3.9 million for violations
The decision comes within the NTRA’s framework to preserve the rights of telecom users in their dealings with licensed mobile companies, and in their access to high-quality services.
The fines come only 2 weeks after announcing it will double fines for telecom companies that offer poor quality of service starting in the second half of 2021, as well as taking too long in resolving user complaints.
The agency had recently refunded LE 970,000 to telecommunication service users during Q4 of 2020 after the authority intervened to settle complaints, also announcing an increase complaint resolution rates to 96 percent.
